SOME PROJECTS
Plumbers' brand
perceptions
Piping products | The Couta Group
Conducted a large online survey of almost 500 plumbers about their perceptions of the Couta brand of gas and water piping products and solutions. Introduced the Net Promoter Score and other customer satisfaction metrics and gave the company valid and fresh perceptions of how their brand was being perceived. The company introduced new customer services and saw increased sales.
School stakeholder surveys
LEAD School Effectiveness Surveys | Independent Schools Victoria (ISV)
The LEAD School Surveys are comprehensive, detailed strategic tools which provide schools with ways to measure their school effectiveness from stakeholders’ perspectives (parents students and staff). See https://is.vic.edu.au/products/
Over many years, I developed the surveys and conducted thousands of surveys with over 250,000 respondents. Successfully turned LEAD into a highly profitable service for ISV. Increased annual participation in the surveys to 70% of 210 independent schools in Victoria. Collaborated with Cambridge University, presented a paper an international conference and published a peer-reviewed paper on the work in the Australian Journal of Education.
Ballot paper testing
Ballot paper testing clinic | Australian Electoral Commission
Collaborated with Manpower Solutions on a large qualitative and quantitative usability clinic for the Australian Electoral Commission. The results were used to refine the design and instructions of the 2016 Federal Election Senate Ballot paper.
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